FAQs

Shipping costs are calculated at checkout based on your chosen shipping method and location. Occasionally, we offer free shipping promotions.

Yes, we do! We offer international shipping to most countries. Shipping times and fees may vary depending on your location. You’ll be able to view options at checkout.

Once your order is shipped, you’ll receive a confirmation email or message with a tracking link. Click the link to view real-time updates. You can also log into your account and visit the “My Orders” section to track your order anytime.

What is your return policy?

Sometimes the relationship just doesn’t work out — we get it. 💔

If you need to request a return, please contact us within 7 days of delivery. Products must be unused, unopened, and in their original packaging to be eligible for return.

For hygiene and safety reasons, we’re unable to accept returns on products that have been opened or used unless the item arrived damaged, defective, or incorrect.

If there’s an issue with your order, reach out to us and we’ll do our best to make it right.

For full details, please review our Breakup Policy (Refund & Return Policy).

Skincare relationships can get complicated, but getting answers shouldn’t be. Whether you’re wondering which product is right for your skin, how to use your new routine, when your order is arriving, or what happens if things just don’t work out, you’re in the right place. Just send a message or start a chat.

Consider this the group chat for everything Rosa Alexa — minus the mixed signals.

Most of our products are formulated to work across a wide range of skin types. Check the product page for specific recommendations and ingredient details before purchasing. If you still have specific concerns, please reach out via email (info@rosaalexa.com) or contact form.

We believe in effective formulas powered by thoughtfully chosen ingredients. Every product page includes a complete ingredient list so you know exactly what you're using.

Results vary depending on the product and how consistently you use it. While some products deliver an instant boost, others work best as part of your daily routine for long-term results.

You can place an order by browsing our website, selecting the items you want, and following the checkout process. Add items to your cart, proceed to checkout, and fill in your shipping and payment details.

We process orders quickly to get them to you as soon as possible, so changes or cancellations are only possible within a short window after placing your order. If you need to make any changes, please contact our customer care team immediately — we’ll do our best to help.

To update your account details, log in to your account and navigate to the “My Account” section. From there, you can edit your shipping address, contact details, and other preferences.

Click on the “Forgot Password?” link on the login page. Enter your registered email address, and we’ll send you a link to reset your password. If you don’t receive it within a few minutes, be sure to check your spam or junk folder.