Shipping policy
Shipping Policy
Thank you for shopping with us! We strive to provide a seamless shipping experience. Below you will find details about our shipping times, carriers, and important policies related to your order.
Processing Times:
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All orders are processed within 2-3 business days (excluding weekends and holidays).
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You will receive a confirmation email with tracking information once your order has shipped.
Shipping Times:
| Region | Processing Time | Shipping Time | Carrier |
|---|---|---|---|
| United States | 2-3 business days | 2-5 business days | UPS or USPS |
| Canada | 2-3 business days | 5-10 business days | UPS or USPS |
Shipping Costs:
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Shipping costs will be calculated at checkout based on your location and the size of your order.
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Free shipping may be available for orders exceeding a certain amount; check our promotions for details.
Important Notes:
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Shipping Delays: While we strive to deliver within the estimated timeframes, delays may occur due to unforeseen circumstances, including carrier disruptions, holidays, or weather events.
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Address Accuracy: Please ensure your shipping address is correct at checkout. We are not responsible for packages delivered to incorrect addresses.
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Lost or Damaged Packages: If your package is lost or arrives damaged, please contact our customer service team immediately. We will assist you in opening a claim with us or the carrier.
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Customs and Duties (Canada): Orders shipped to Canada may be subject to customs duties or taxes, which are the responsibility of the customer.
Contact Us: For any questions regarding your order or shipping, feel free to reach out to our customer support team at talk@rosaalexa.com.