Breakup Policy

Last Updated: 9/1/2026

Sometimes the chemistry just isn't there. We get it.

We want you to feel confident shopping with Rosa Alexa.

Return Window

Return requests must be submitted within 7 days of delivery.

To request a return, email talk@rosaalexa.com with:

Your name

Order number

Product being returned

Reason for the return

Eligible Returns

Products must generally be unused and returned in their original packaging.

For health, hygiene, and product-safety reasons, certain opened or heavily used personal-care products may not be eligible for return unless they arrived damaged, defective, or incorrect.

Damaged or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include your order number and photographs of the product and packaging when possible.

If we confirm an error or damage covered by this policy, we will provide an appropriate replacement or refund.

Non-Returnable Items

Unless required otherwise by law, the following may not qualify for return:

Gift cards

Final-sale items

Products outside the return period

Products significantly used or emptied

Items damaged after delivery through misuse or improper storage

Refunds

Approved refunds will generally be returned to the original payment method.

Please allow additional time for your bank or payment provider to process the refund after it is issued.

Original shipping charges are non-refundable, except where required by law or when an order was incorrect or defective due to our error.

Return Shipping

If you’re returning an item because you changed your mind, return shipping costs are the customer’s responsibility.

If your order arrived damaged, defective, or incorrect, please contact us first. Once approved, Rosa Alexa will cover the return or replacement shipping costs.

Exchanges

We do not offer direct exchanges.

Contact Us

Questions about a return?

talk@rosaalexa.com