Shipping Policy

Last Updated: 9/2/2026

Your skincare is on the way. Try not to refresh the tracking page every six minutes.

Processing

Orders are generally processed within 1-3 business days, excluding weekends and holidays.

Processing time is separate from carrier transit time.

Orders placed during launches, promotions, holidays, or other high-volume periods may require additional processing time.

Shipping Rates

Available shipping methods and applicable rates are displayed at checkout.

Free shipping is available on orders over $99.

Estimated Delivery

Estimated delivery times shown at checkout are estimates and are not guaranteed unless specifically stated otherwise.

Carrier delays, severe weather, incorrect addresses, holidays, or circumstances outside Rosa Alexa's reasonable control may affect delivery.

Tracking

When tracking is available, customers will receive tracking information after the order ships.

Please allow time for tracking information to update after the carrier receives the package.

Incorrect Addresses

Customers are responsible for providing an accurate and complete shipping address.

Contact us as quickly as possible at talk@rosaalexa.com if you notice an error.

We cannot guarantee that an address can be changed after an order has entered fulfillment.

Lost, Damaged, or Incorrect Orders

If your package arrives damaged, contains an incorrect product, or appears to be missing an item, contact us at talk@rosaalexa.com within 7 days of delivery.

Please include your order number and photographs when applicable.

We will review the situation and work with you on an appropriate resolution.

Shipping Delays

If we become unable to ship an order within the timeframe we promised, we will provide the options required by applicable law, which may include consenting to a delay or canceling the affected order for a refund.