Refund policy

Rosa Alexa Co., has a 7-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at talk@rosaalexa.com. Please note that instructions will be given for a return. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at talk@rosaalexa.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

While we aim to keep our return process simple, some items are ineligible for returns or exchanges. These include clearance items marked as final sale, personalized or customized products, and intimate apparel for hygiene reasons. If your item arrives damaged or incorrect, please contact our customer service team within 7 days of delivery for assistance.

Exchanges

We do not offer exchanges. If you’re unsatisfied with your purchase, you may return the item for a refund or store credit to be used for future purchases. Please ensure all returns meet our return conditions outlined in our policy.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. (No restocking fees added). Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at talk@rosaalexa.com.